Refund Policy

Last updated: June 25, 2025

Thank you for shopping on our platform. We strive to ensure your satisfaction with all the products and services we offer. Our refund policy is detailed below so you can shop with complete confidence.

1. General Refund Policy

We are committed to your satisfaction and offer the following refund options:

Full refund: Available within the first 30 days of purchase, provided the conditions set forth in this policy are met.
Partial refund: May apply in certain cases when the product or service has been partially used.
Store credit: An alternative to cash back, this credit can be used for future purchases on our platform.

2. Conditions for Refund

To be eligible for a refund, you must meet the following conditions:

The refund request must be made within the established period (30 days from the date of purchase).
The product must be in its original condition, unused or with minimal signs of use, where applicable.
For physical products, the original packaging, accessories, manuals, and any accompanying promotional gifts must be included.
For digital services or subscriptions, you must demonstrate that the service did not work as advertised or that technical issues prevented its proper use.
You must present proof of purchase (invoice, purchase receipt, order confirmation).

3. Refund Processing Times

Once we have received and approved your refund request, we will process it according to the following timeframes:

Credit/debit card refunds: Processing may take 5 to 10 business days, depending on your bank.
Refunds via PayPal or other electronic payment methods: Typically processed within 3-5 business days.
Bank transfers: May take 5-7 business days to appear in your account.
Store Credit: Applied immediately to your account once the refund is approved.

Please note that these timeframes are estimates and may vary depending on several factors, including your financial institution's policies.

4. Procedure for Requesting a Refund

To request a refund, follow these steps:

Log in to your account on our website.
Go to the "My Orders" or "Purchase History" section .
Identify the purchase for which you wish to request a refund and click "Request Refund . "
Complete the refund form, stating the reason for your request and providing all relevant information.
If necessary, please attach photos or documentation to support your request.
Submit your application and wait for our email confirmation.
If your request is approved, we will process the refund to the original payment method used for the purchase.

Alternatively, you can contact our customer service team directly via email, phone, or live chat to initiate the refund process.

5. Exceptions and Limitations

Some products and services are not eligible for refunds under the following circumstances:

Digital content that has been downloaded or accessed, unless it is defective.
Services that have been fully utilized.
Customized or custom-made products according to your specifications.
Perishable goods, such as food or flowers.
Personal hygiene or intimate care items that have been opened or used.
Products with broken or tampered with warranty seals.
Software or digital licenses when the activation key has been disclosed or used.
Purchases made during special offers or sales clearly marked as "no refund" or "final sale."

6. Refunds for Cancellation of Subscriptions

For subscriptions and recurring services:

You can cancel your subscription at any time through your account or by contacting our customer service.
If you cancel during the free trial period, you will not be charged any fees.
For cancellations of active subscriptions, refunds will be calculated prorated based on the remaining time in the billing period, provided no special conditions were established at the time of subscription.
Discounted annual subscriptions may be subject to different refund policies, which will be specified in the specific terms of service.

7. Special Cases

There are circumstances in which we may consider exceptions to our standard refund policy:

Defective Products: If you receive a defective product, we will offer you a full refund or replacement, even after the standard 30-day return period.
Delivery Errors: If you receive an incorrect or different product than the one you ordered, we'll cover the return shipping costs and provide you with the correct product or a full refund.
Technical Issues: If our digital services experience extended interruptions or technical issues that prevent their use, we will consider refunds on a case-by-case basis.

8. Contact for Refund Inquiries

If you have any questions or need assistance with our refund policy, please feel free to contact us at:

Email: [email protected]
Phone: +1 (769) 783-7276 (Monday to Friday, 9:00 - 18:00)
Live Chat: Available on our website during business hours
Mailing Address: Customer Service Department, 2805 Erlton St SW Calgary, AB T2S 2W4 Canada

Our customer service team is committed to responding to your inquiries within 24-48 hours on business days.

9. Changes to the Refund Policy

We reserve the right to modify this refund policy at any time. Changes will take effect immediately upon posting on our website. Transactions completed prior to any modification will be subject to the policy in effect at the time of purchase.